Payment and Credit Information

What are my payment choices?
You can pay using your debit or credit card as well as Paypal. Kendi Jewlz accepts all cards except American Express.

I have a question on my charges?
Please contact us via the Contact Us page if you have any questions regarding your order.

When will my credit card be charged?
Your credit card is charged immediately upon purchase.  If your card cannot be charged, the goods you ordered will not be sent.

Taxes & Delivery charge details.
All local taxes are included in the product price.  Delivery charges are in addition to the product price and details of this can be found under Delivery, Shipping & Packaging on this page.

What are my return options?
As each piece is customised and personalised for you, we cannot refund or exchange our jewellery so please choose carefully before your order.  Also, we cannot refund or exchange earrings for hygiene reasons.

However, we will refund or exchange any faulty item within 28 days of delivery, including postage costs. Send the item, your receipt and your full contact details to Kendi Jewlz, 3a Strathville Road, London, SW18 4QX.

After 28 days, if an item is faulty and you return it to us within 6 months, we will offer you a repair or, if we can't repair it, a replacement. If the item is not in stock we will offer you an exchange, credit note.

If you are returning something to us please wrap it carefully and securely in a box in a well-sealed padded envelope.

What happens if I need a repair?
If you've broken a piece of our jewellery, we make a small charge for any repairs (usually just a few pounds), plus postage costs. Please email us at care@kendijewlz.com, to find out if we can fix it, then send the broken
item to Kendi Jewlz, 3a Strathville Road, London, SW18 4QX with details of your name, address and phone number. You can pay by cheque, made payable to TW3F Ltd, or we can phone you for your card details.

If you are returning something to us please wrap it carefully and securely in its box in a well-sealed padded envelope.